Ensuring a Positive Clinic Experience During Your Visit
At the Directorate of Health Services, and all of our facilities, we are committed to providing a welcoming, respectful, and safe environment for all our patients, visitors, and staff.
This guide covers key expectations and guidelines for behaviour, including maintaining a respectful atmosphere and observing privacy and safety protocols.
Whether you’re a new patient or a regular visitor, understanding these practices will help ensure a smooth and efficient experience for all. Thank you for helping us uphold a caring and considerate environment.
Our Commitment to Professionalism
Our healthcare team is dedicated to delivering exceptional service with compassion, respect, and integrity.
All staff members at the Directorate undergo training to ensure they adhere to the highest standards of professionalism.
Here’s what you can expect from our team:
- Respect and Dignity: Our staff is trained to treat every patient with the utmost respect, valuing your privacy, cultural beliefs, and individual needs.
- Confidentiality: We ensure that your medical information is handled with complete confidentiality and discretion.
- Clear Communication: Our healthcare professionals are committed to providing clear and concise information about your health, treatment options, and any procedures you may undergo.
- Timely Service: We strive to minimise wait times and ensure that you receive prompt attention while also taking the necessary time to address your health concerns thoroughly.
- Empathy and Understanding: Our team approaches each patient interaction with empathy, understanding that visiting a healthcare facility can be stressful.
Patient Responsibilities
To ensure a smooth and efficient visit to our health centres, we kindly ask that all patients and visitors adhere to the following guidelines.
A. Before Your Visit
- Prepare Necessary Documents: Bring your clinic card, any relevant medical records, and details of current medications or allergies.
- Mobile Phones: Please silence your mobile phone before coming around our facility to avoid interruptions and distractions.
- Health History: Prepare to discuss your medical history, including previous illnesses or ongoing treatments, to help our healthcare providers offer the best care.
B. During Your Consultation
- Respectful Communication: Treat our staff and other patients with kindness and respect. Use polite language and listen carefully to given instructions.
- Honesty: Provide accurate and complete information about your symptoms, medical history, and any medications you are taking.
- Ask Questions: Don’t hesitate to ask questions if you do not understand something. Our staff is here to address your concerns about your health.
- Follow Instructions: Adhere to the guidance provided during the consultation. This includes any instructions for medications, tests, or follow-up visits.
- Mobile Phones: Please desist from using your phones while our staff is attending to you to avoid distractions.
C. After Your Visit
- Follow-Up Care: Make sure to follow any care instructions provided by your healthcare provider, including taking prescribed medications, attending follow-up appointments, or undergoing recommended tests.
- Prescription Medications: If prescribed medication, ensure you obtain it from our on-site pharmacy or a reputable pharmacy and take it as directed.
Maintaining a Respectful Environment
To maintain a harmonious and efficient clinic environment, it’s important for everyone to adhere to the following general guidelines:
- Maintain Cleanliness: Help us keep our facilities clean by disposing of waste properly and keeping the environment tidy.
- Respect Privacy: Please respect the privacy of others by maintaining a quiet and calm demeanour, especially in waiting areas.
- Children and Guests: If you bring children or guests with you, please ensure they are supervised at all times and do not disrupt the clinic environment.
Feedback and Improvement
We are continuously striving to improve our services and welcome your feedback. If you have any concerns or compliments, please do not hesitate to share them with us. You can do so through this online feedback form. or leave a physical note in any of the suggestion boxes at the Main Campus Health Centre.
We believe that mutual respect and professional behaviour create an environment where everyone can receive the best possible care.
Thank you for helping us maintain these standards.
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Frequently Asked Questions
Feedback can be provided by filling out this online feedback form.
If you feel disrespected or uncomfortable, you should calmly and politely express your concerns to the staff member. If the situation persists, fill out his online feedback form, and we will get back to you.
If you believe your privacy or confidentiality has been compromised, you can file a formal complaint physically at the Directorate or fill out this online feedback form.
OOU DHS has a zero-tolerance policy for discrimination of any kind. If you feel discriminated against based on race, gender, religion, or any other factor, report the incident by filing a formal complaint physically at the Directorate or filling out this online feedback form.
If a staff member behaves in a manner that you find inappropriate or unprofessional, politely end the interaction and seek assistance from another staff member. Report the incident by filing a formal complaint physically at the Directorate or fill out this online feedback form.
If a staff member refuses to provide care or service without a valid reason, ask for an explanation. If the refusal is unjustified, you can file a formal complaint physically at the Directorate or fill out this online feedback form.
Harassment or abuse of any kind is taken very seriously at the Directorate of Health Services. If you experience or witness harassment or abuse, report it immediately by filling out a formal complaint physically at the Directorate or filling out this online feedback form.